•Forward-thinking, collaborative, and hands-on technical lead providing strategic vision, operational leadership, and support in maintaining and evolving all things technology

• Leading and executing a vision for technology, digital, IT, data management, analysis, and business intelligence guiding the organization toward data-forward thinking.
 

• Lead digital product development for all websites and applications to ensure that they are strategically and technically aligned, sustainable, of high quality, and facilitate engagement.
• Lead the training, development, and integration of core systems to create a strong foundation on which to build interactive media products and applications. (CRM, ticketing, collections management, Google analytics, etc.)
• Drafting and executing a vision for data management, analysis, and business intelligence guiding the organization toward data-forward thinking.
• Oversight of the development and integration of multiple web platforms into a cohesive, responsive, immersive design and globally branded platforms.
• Creating interactive online digital learning tools and translate the museum’s education curricula into accessible, interactive, learning experiences onsite and online.
• Strengthening PAMM’s digital presence through effective management of a portfolio of high quality, public-facing products, including the PAMM website.
• Supervise Data Analyst and Creative Technology Developer

Oversee all enterprise digital media and related use, storage, preservation, organization, and access. I am creating an institution-wide strategy to streamline all digital assets, archives, and collections management and working with each division to determine roles and responsibilities as they relate to digital media strategy and priorities. I am also responsible for the technical strategy and delivery of a DAMS software solution and collections management software solution while providing technical expertise for building the hosting and storage infrastructure with a special focus on emerging technology (AI and ML), museum-wide system integrations, video production/post-production/live streaming, and strategic business partnerships.

• Author DAMS Program charter for full institutional guidance on systems and strategy - completed
• Execute new tech infrastructure and cloud-based digital storage design to support digital media and systems - completed
• Cloud storage data/media migration - completed
• Data recovery from legacy LTO tape archive - completed
• Collections management system implementation including data migration from a legacy system - live in January 2020
• DAM/MAM system implementation with a special focus on video production workflows and structure for a future publicly accessible digital archive - in progress
• Machine learning processes and A.I for automated metadata creation for 350TB of legacy media assets ongoing

Heidi Quicksilver is the Interim Vice President of Technology at the Rock & Roll Hall of Fame, responsible for the creation and advocacy of a vision for Information Technology, Information Management, and Digital and Interactive Media, guided by the Rock Hall's mission to engage, teach and inspire through the power of rock & roll. She is the lead for all digital experiences, software development, and technology infrastructure including cloud storage, ticketing/CRM, website, enterprise content management, collections management, systems integration, applications, in-museum digital interactives, and signage, with a special focus on emerging technology and strategic business partnerships. Her fiscal responsibilities include managing an annual budget of $1.4 million. In addition to providing leadership and oversight for technology initiatives spanning all Museum departments, she serves as an advisor to the President and CEO on current and future technological trends and advancements in the museum field.

Major recent Rock Hall projects include:

• Successful website redesign and launch within 12-week timeline
• Completion of new, integrated Ticketing and CRM platform
• Realization of mobile ticketing and entrance experience allowing the Box Office staff to sell tickets and memberships from any location on campus
• Implementation of new Collections management system integrating museum, archive and library systems for universal search
• Cloud migration of digital archive including data recovery and cloud architecture
• Planning and discovery work for the inaugural Media management system (DAM/MAM)
• New digital platform for all in-house signage, labels, and interactives
• Support for Rock Hall rebranding and full Museum redesign

As Director of Digital Media, I connect the diverse content and types of digital media that the Rock Hall owns or has access to, with the varied collaborative projects that use technology innovatively within and beyond the Museum’s walls. I am most excited to create and evangelize a digital media strategy that will steer digitization efforts and subsequent use of digital media in the exhibits, websites, social media, mobile platforms, and other varied endpoints.

• Institutional needs assessment and vendor research for new enterprise DAMS solution
• Digitization Strategy
• Project Manager for new Collections management system combining the museum, archive and library content for universal search
• Project Manager for the new website
• Project Manager for Tessitura Implementation (CRM)
• Manage assets for and assist implementation of a new brand rollout

I am broadly available and happy to collaborate on any Digital Media project. Happy to bounce around any innovative ideas. Brainstorming is my favorite thing to do. Let's work together!

-Digital Asset Management for Museums, Cultural Institutions, and Non-profits

-DAMS Needs assessments

-RFP / RFI drafting
-DAMS software implementation
-Digital Capture and Imaging Workflows
-Institution Specific Metadata and Taxonomy
-Technical Support
-Staff training

Some clients include;
-Dia Art Foundation

-Corning Museum of Glass
-Robin Hood Foundation
-Mitchell-Innes & Nash Gallery
-panOpticon

• Project Manager for the development and implementation of an inaugural Institution-wide DAMS using Piction Software
• Define and lead the data mapping and integration between the collections management system (TMS), Piction DAMS and New Website including a new Online Collections initiative
• Launch new online collection in conjunction with the launch of the new http://thejewishmuseum.org/. All collections data and digital assets feed directly from DAMS software.
• Create institution specific metadata and taxonomy to increase digital asset discovery for still images, video, and documents.
• Supervise Rights and Reproductions Coordinator regarding digital rights management and copyright for all museum department and exhibition uses
• Provide institutional technical support and staff training for DAMs
• Support on-going DAM user interface optimization/enhancements according to best practices & user feedback
• Supervise a team of interns and volunteers working to increase DAMS metadata to improve archive and search returns

Manage Social Media communication on all platforms at the yearly conferences to connect attendees, promote innovative ideas, support constructive discussions, and advance the mission of the network.

• Project Manager for the development and implementation of an inaugural DAMS
• Sort, organize, Quality Check (QC) and ingest a huge collection of video and image legacy assets from a large analog (film and VHS) and multi-server based storage strategy to develop a centralized accessible archive.
• Develop a business taxonomy and enforce metadata standards for all assets in the DAMs
• Establish new policies and workflows for various business units to support the DAMS infrastructure

• Launched new LACMA Online Image Library containing 80K+ collection objects, 20K+ Public Domain objects with High-Quality images available for free download. http://collections.lacma.org/ . All images feed from DAMS.

• Project Manager for the development and implementation of an inaugural DAMS
• Develop project plan for implementation coordinating both collection and non-collections assets and spanning 12+ departments
• Establish new policies and workflows for various business units to support the DAMS infrastructure
• Sort, re-organize, Quality Check (QC) and ingest legacy assets from a large analog and multi-server based storage strategy into Piction to develop a centralized accessible archive
• Assist the integration between the collections management system (TMS), Piction DAMS and Online Collections initiative
• Define and employ metadata standards for LACMA collection and non-collection assets using IPTC core and Extension
• Participation in online digital resources such as the Google Art Project and Berg Fashion Library.
• Member of the Social Media team
• Work closely with Rights and Reproductions Manager regarding digital rights management and copyright
• Provide institutional technical support and staff training for DAM System

• Produce, distribute, organize and preserve high quality digital assets of the permanent collection, events, exhibitions, donors etc.
• Manage heavy workflow of assets (approx. 27,000 in 2009), with expert level knowledge of Photoshop, Bridge and Camera Raw used for manipulation, enhancements and batch processing
• Define and employ metadata standards and document best practices related to digital archiving as
pertaining to TMS (Collection Management system) and Media Bin (DAMS)
• Maintain robust and accessible digital archive using Media Bin DAMS software, multiple network servers, local hard drives, and DVD back-up archive with strict control of metadata and color profiles
• Oversee and quality check (QC) the import of all new images into Media Bin and update all legacy files to meet the museum’s current data and imaging standards
• Act as Visual Resources Project Manager including organization and oversight of large imaging projects (Publication and catalog list available upon request) through the use of Excel spreadsheets, the creation of online databases and maintaining internal networking and project management sites
• Original member of the Social Media Team. Assisted Development MIA's first ever social media/brand communications program increasing Facebook fans from 1,200 to over 15,000
• Provide technical support and train employees on using asset management software for archiving and sharing digital assets
• Responsible for color management and maintenance of a network of ten computers and 5 printers

• Digitally photograph, archive and reproduce the museum’s collection of Japanese prints and print books (approx. 3,500 pieces)
• Develop and maintain a searchable archive of processed images and CD / DVD back-up of raw files
• Work with outside sources to produce color-matched reproductions of each accession
• Extensive work with color correcting, image enhancement and retouching using Adobe Creative Suite